Returns & Exchanges
At Cece Jewellery, we want you to treasure your handcrafted pieces forever. If you are not completely satisfied with your purchase, we offer a 14-day return window for all unworn items in their original packaging.
Initiate Your Request
Contact our concierge team at support@cecejewellery.com within 14 days of delivery to receive your Return Authorization number and shipping instructions.
Prepare the Package
Place the jewellery in its original branded velvet box and secure it inside a padded shipping mailer to ensure the delicate components are protected during transit.
Ship Your Return
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you retain a copy of the tracking receipt.
Quality Inspection & Refund
Once our artisans verify the item's condition, your refund will be processed to your original payment method within 5-7 business days, minus any initial shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing